FAQ

What is your shipping policy?

Estimated delivery times may vary.  We strive to process and ship all orders within 2-3 business days.  If the item is listed for sale it means that we have it in stock

How much is shipping and do you ship internationally?

All skincare products ship everywhere outside of the US.

We do NOT ship our handmade furniture internationally unless by special request.  Please contact us if you would be interested in an international delivery for a furniture piece.

 

NON-FURNITURE SHIPPING RATES:

FURNITURE SHIPPING RATES:

For shipping rates regarding our handmade furniture, please refer to the product page description.  Each piece has a unique shipping charge associated.  Each furniture piece is carefully packaged to ensure proper protection.  Wood slabs are shipped in separately packaging from any legs or base to to prevent damage.

 

Will I receive tracking?

You will be notified upon order shipment and will receive a USPS tracking number.  We ship both USPS First Class Mail and Priority Mail for our smaller products.  For international purchases, we ship via First Class Mail International.  For furniture pieces, we ship via FedEx Ground.

Please note that furniture items are shipped insured with signature required for delivery.  

 

I'm outside of the U.S.  Will there be a Customs charge?

We are required by United States law to list the package contents of your shipment as well as the dollar amount it was sold for.  Your Country's Customs will determine the dollar amount owed.  Some items may be held at Customs for you to pick them up.  In this case, USPS will notify you of the package being held.  Most items over $25.00 have a Customs charge.

 

Who is URBAN POLISH?

We are a husband and wife team; passionate artists in a multitude of fields.  We are the same folks who brought you Lynx Art Collection, ScienceHype, and TickTockNerd.

 

Is my information safe?

We use Stripe for all payment processing.  Because of this, we do not physically handle your credit card number.  In fact, we can only see the last four digits.  We do not share your personal information such as address, e-mail address, name, or any other personal details regarding you or your purchase.

 

Any other questions?

Please e-mail us at:  theurbanpolish at gmail dot com

You may also reach out to us via our sister company, at:

info at lynxartcollection dot com